You should receive an email to acknowledge that we have received your order. The email will include your order number, your billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.

If you would like to cancel or make changes to your order, please contact Customer Service for further assistance. Our team will do their best to accommodate your request.

Should you wish to cancel your order, please send your request to our Customer Service team and we will do our best to fulfill your request. While we do our best to accommodate your requests, in cases of customization to jewellery, it may not be possible.

We use trusted delivery partners to ensure a seamless delivery experience for you. Incase there are any issues with the delivery, please be rest assured that your products are insured and will reach you.

White-glove delivery services are hand delivery services for luxury product deliveries. Such deliveries are customizable. All your goods come in a secure van and are delivered by hand to assure maximum security and the most luxurious experience. Incase you are considering the white-glove service for a gift, please reach out to our customer team as they may be able to help you customize it even further! (Flowers and notes go very well with jewellery!)

White glove services are currently only available in New Delhi. We are working on making the same available in Mumbai, Bangalore & Chennai very soon!

The return policy of any ordered product varies depending on brand, customisation & several other factors. Please refer to the product page to check if your product is eligible for return.

To arrange your return, simply sign in to your account and go to Orders & Returns. Once you have found your order, click 'Start a return'. If you don’t have an account, you can reach out to our customer support team.

It may take up to 2-5 days to have the product collected, depending upon your area code. Your refund processing takes up to 7-10 days post receiving your product.

If you believe you have received the wrong item in your order, please contact our Customer Service team so we can resolve the issue. We kindly as you to provide as much information as possible upon contact.

If you believe that you have received a faulty or damaged item, please contact our Customer Service team with your order number, images of the item, and any other details you deem may be relevant.

Once we have received your query, our Customer Service team will be able to further assist you.

Shipping is calculated basis your delivery address. We charge a nominal shipping fee which is always under INR 700.

Additionally, all shipments are free for orders above INR 5000.

Yes, we do! Cash on Delivery is available throughout India and is charged at INR 250.

Delivery may vary based on a particular piece and it’s availability. Approximate timeline for dispatch is 7 days. Please visit the product page for more details.
Please feel free to reach out to our customer support team to request expedited delivery or to check on your order.

No! Your total displayed while check out is your complete total.

We ship worldwide!

Please feel free to reach out to our customer support team to request expedited delivery or to check on your order.

Please make use of the below methods to get in touch with us:

For Queries: contactus@merchandice.co

For Accounting/Payment Issues: accounts@merchandice.co

Alternatively, you can also call us on +91 96507 2500

Please make use of the below method to get in touch with us:

For Partnerships: partnerships@merchandice.co

Please make use of the below methods to get in touch with us:

For general complaints: contactus@merchandice.co

For Escalations: jahnavi@merchandice.co

Please make use of the below method to get in touch with us:

For Press: press@merchandice.co