Order & Payment

My payment went through but I did not receive a confirmation?

You should receive an email to acknowledge that we have received your order. The email will include your order number, your billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.

How can I make changes to my order?

If you would like to cancel or make changes to your order, please contact Customer Service for further assistance. Our team will do their best to accommodate your request.

I want to cancel my order?

Should you wish to cancel your order, please send your request to our Customer Service team and we will do our best to fulfil your request. While we do our best to accommodate your requests, in cases of customization to jewellery, it may not be possible.

Is the delivery secure?

We use trusted delivery partners to ensure a seamless delivery experience for you. Incase there are any issues with the delivery, please be rest assured that your products are insured and will reach you.

What is white glove delivery?

White-glove delivery services are hand delivery services for luxury product deliveries. Such deliveries are customizable. All your goods come in a secure van and are delivered by hand to assure maximum security and the most luxurious experience. Incase you are considering the white-glove service for a gift, please reach out to our customer team as they may be able to help you customize it even further! (Flowers and notes go very well with jewellery!)

White glove services are currently only available in New Delhi. We are working on making the same available in Mumbai, Bangalore & Chennai very soon!

Delivery

What is the shipping fee?

Shipping is calculated basis your delivery address. We charge a nominal shipping fee which is always under INR 700.

Additionally, all shipments are free for orders above INR 5000.

Do you support Cash on Delivery?

Yes, we do! Cash on Delivery is available throughout India and is charged at INR 250.

How long does delivery take?

Delivery may vary based on a particular piece and it’s availability. Approximate timeline for dispatch is 7 days. Please visit the product page for more details.
Please feel free to reach out to our customer support team to request expedited delivery or to check on your order.

Will I be charged taxes or customs duty?

No! Your total displayed while check out is your complete total.

Where do you ship to?

We ship worldwide!

I need to expedite the order. How can I proceed?

Please feel free to reach out to our customer support team to request expedited delivery or to check on your order.