Terms of Service

Our date of dispatch for Ready to Ship pieces is 2 days and others collections is within 7 to 21 days. These timelines are also mentioned on the product page. 


SHIPPING METHODS AND COSTS

  • We deliver to more than 200 countries around the world, and offer different shipping options as applicable.
  • For more information, please contact our customer care service at +91 9650702500, contactus@merchandice.co

Any items notified by local courier service to be restricted and/or banned and/or prohibited from time to time (including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs). 

 SHIPPING CHARGES

  • Free shipping is offered to customers only in India.
  • For customers outside India, free shipping is only applicable if the order value exceeds ₹ 30,000/-

 DELIVERY TIMELINE

All domestic orders will take approximately 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. These timelines may be subject to change due to unforeseen circumstances. Further information on the order status can be provided by emailing us on contactus@merchandice.co.
 
INSURANCE

MerchandIce  insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Merchandice and transfer of responsibility in the same way.

TAXES & DUTIES

For Indian Customers

Product Prices displayed are inclusive of all taxes and duties.

For International Customers

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on contactus@merchandice.co

Returns window

Eligible items must be returned within 7 days from the date the items were delivered, or as otherwise stated on the items return policy. Returned items must be unused, unworn, unwashed, undamaged and conform to our terms and conditions. Please return items in their original condition, with packaging material in which the items were originally delivered including but not limited to hangers, plastic wrap, hang tags, boxes, dust bags and gift boxes.

Can I exchange/alter my item which was either customized or made to order?

We currently do not allow exchange for an item which was either customized or made to order. In case you have ordered the wrong size, we can offer (as per the prescribed terms and conditions) to alter it without any charges. However, shipping charges shall be levied on the same. Please contact us at contactus@merchandice.co for further assistance. 

CANCELLATION & REFUNDS

  • You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances. Any accepted cancellation beyond 24 hours will be exclusively at the discretion of merchandice.co. A cancelled order will result in a credit to the users credit card/account.
  • Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 14 business days.


GST DETAILS

Company Name - Merchandice
GST Number - 06CLTPB9415J1ZQ
GST Address - Plot No.15, Faridabad, Opposite Plot No.04, Sector 27B, Faridabad, Haryana, 121003